
For years, the factories did not have good order tracking mechanisms. There was no such thing as a tracking number. There were not extranet sites. There were no order confirmations. TroutFarm changed all that with the first EVER on line order tracking system for reps, RepCom. Well, the time has come to retire that wonderful product. The factories now have caught up, and we have determined that by forcefully inserting ourselves into the aqcuisition process, we create undo friction.
It is our job to help you build and establish the most profitable relationships possible with the factories we represent. That is about it.
We still have visibity on all of the orders, as most we are connected live to most factories information systems. We are STILL the ones you call when you need to find out ANYTHING.
Nothing changes except the fax number or the email address on the Purchase Order.
This way, the confusion disappears. Most factories REPLY to orders with tracking, confirmations, and information. When the orders come from The Farm, although we are the fastest in the industry, we still add a step as the confirmations come back to us. This move eliminates that extra step and gets the information to where it needs to end up that much sooner.
We will still take your order if you like. We LOVE getting orders. Don't get us wrong. Order=GOOD. Soon enough, you will be buying with a click. Some factories are doing it now. This is going to make it that much easier to transition.
Oh....and it saves us a couple bucks. With that extra money, we have invested in a new VOIP system to host live training, meeting, and conferencing sessions. We are also deep in an intiative to stimulate end user interest through local seminars, presentations and shows.
And we will use some of the extra dough to pay for gas.
Thanks for understanding.